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Right of withdrawal

Consumers have a fourteen-day withdrawal.

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (SCHLOSSBERG Switzerland AG, Onlineshop, Tösstalstrasse 15, CH-8488 Turbenthal, onlineshop@schlossberg.ch, telephone: +41 (0) 52 396 23 15) by means of a clear declaration (e.g. a letter sent by post, fax (+41 (0) 52 396 23 00) or e-mail) of your decision to withdraw from this contract. You can use the contact form for your revocation, but this is not mandatory.

In order to meet the withdrawal deadline, it is sufficient for you to notify us of your exercise of the right of withdrawal before the withdrawal period has expired send.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You have the Goods to be returned to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

 

Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
  • Contracts for the delivery of goods that are not prefabricated and for their production an individual selection or Determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.